Get to know your caring staff, and listen to them – their advice is invaluable for retention, productivity, and sustaining your culture and values
RECOMMENDED ACTIONS
Conduct an anonymous annual survey to gauge carers’ needs and their satisfaction in your workplace.
Suggestions
- Simple things can mean a lot to carers, such as allowing them to work flexibly or make care-related calls and emails at work. Find out what matters to your carers.
- If you don’t want to do a special survey, weave questions about what makes a difference for carers into existing staff engagement processes.
Host focus groups across your organisation.
Suggestions
- You can do this with groups of carers, or talk to them one by one.
- Canvas the views of caring staff to strengthen your policies and processes.
- Listen carefully – carers’ suggestions may be easy to implement, and make a big difference to loyalty, retention, and productivity.
